Subject: Re: LSM Joining Case Test - Akhilesh Rathi
From: Akhilesh Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jul 2020 10:18:23 -0400

| | LSM Joining Case Test

Name | Akhilesh Rathi
E-mail | [email-masked]
Phone Number | (+91) 9671552069
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected this blurb because it provides the complete information about how to update new address where customer wants to receive the tickets. I would also like to add few empathy statements in the beginning of  email.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is a combination of willingness to help the customer, having empathy towards customer and having the ability to communicate effectively in consideration with company policies.

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