Subject: Re: Trainer Candidate - Munindra Sapia
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 24 Jul 2020 23:15:10 -0700 (MST)

Hi Ma'am, 

He doesn't have BPO Training Experience Particularly, but the organizations he had worked with they were having some BPO Clients. 
English was good, But the voice was dull. 
His Current Salary is 70000/- 
Expecting Same. 
Have to serve 1 month Notice Period. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 Jul, 2020, at 18:28, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Munindra Sapia < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 20 July 2020 at 12:44 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Trainer Candidate - Munindra Sapia 

	

	
	
			Tech Support Test 
		
	Name 	Munindra Sapia 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9990009146 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Arjangarh - South Delhi 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Indiabulls 	Sr. Manager 		70k 
Previous Employer 1 	Vodafone idea ltd 	Manager 	9 sep 19 	55 
Previous Employer 2 	Idea cellular Ltd 	Manager 	22 Oct 18 	48 
	If Selected, how much time do you need to join? 	1 month 
	Please briefly describe your work experience specifically in training? 	Handled 5 partner Call centers and was handling service training for complete telecom circle Haryana for Vodafone idea limited 
Total training experience - 5 years out of total 13 years of experience 
	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	Finalizing team appraisals while maintaining the assigned bell curve and matching expectations of the complete team. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Serving more with the minimal amount of resources with cost effective measures. 
Service standards and quality should kept consistant 
	What according to you makes you a good candidate for this position? 	With the right amount of experience and diversified depth of knowledge to handle customer expectations and managing the team in swift manner. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4