Subject: Fwd: LSM Joining Case Test - Vishal Kataria
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 24 Jul 2020 07:08:29 -0700 (MST)

Hi Ma'am, 

His spoken English was good, 
The last Salary was 20000/- 
Expecting a decent hike. 
Can do work from the office. 
Please check the test for CCE. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 Jul, 2020, at 16:42, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Vishal Kataria 
E-mail 	[email-masked] 
Phone Number 	(+91) 9988230142 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I would select the blurb 4 because it gives the customer satisfaction and reassurance that his/her tickets are safe and will be delivered to new address which is the hotel he is staying at. An additional sentence that I would add here is if there is anything else we can help him with. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Difference between good and great customer service is same as meeting expectations and exceeding expectations. A happy customer becomes loyal and advocate for your product. Here are 4 keys to make sure a customer is happy. 
1.) Probing is the key. 
2.) Active listening 
3.) Identifying customer's untold needs. 
4.) Resolving problems in the first time 

	
	
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