Subject: FW: Trainer Candidate - Munindra Sapia
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 24 Jul 2020 12:58:08 +0000

First round

From: Munindra Sapia <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 20 July 2020 at 12:44 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Trainer Candidate - Munindra Sapia

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Munindra Sapia
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9990009146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Arjangarh - South Delhi
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Indiabulls      Sr. Manager             70k
Previous Employer 1     Vodafone idea ltd       Manager 9 sep 19        55
Previous Employer 2     Idea cellular Ltd       Manager 22 Oct 18       48
If Selected, how much time do you need to join? 1 month
Please briefly describe your work experience specifically in training?  Handled 5 partner Call centers and was handling service training for complete telecom circle Haryana for Vodafone idea limited
Total training experience - 5 years out of total 13 years of experience
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.  Finalizing team appraisals while maintaining the assigned bell curve and matching expectations of the complete team.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Serving more with the minimal amount of resources with cost effective measures.
Service standards and quality should kept consistant
What according to you makes you a good candidate for this position?     With the right amount of experience and diversified depth of knowledge to handle customer expectations and managing the team in swift manner.
On a scale of 1 - 5 please rate your fluency in spoken English  4