Subject: Re: LSM Joining Case Test - Shivani Kapoor
From: Shivani Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jul 2020 02:35:27 -0400

| | LSM Joining Case Test

Name | Shivani Kapoor
E-mail | [email-masked]
Phone Number | (91) 8377988305
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I choose blurb 1 beacuse it is very important to build up relation with customer and happy with our services .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between providing good customer service and delivering great customer service is that in the former, you are probably only barely keeping your customers satisfied while in the latter, you are not only keeping them satisfied – you are also keeping them loyal.

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