Subject: Re: LSM Joining Case Test - Rohit pandey
From: Rohit pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jul 2020 02:21:09 -0400

LSM Joining Case
Test

Name

Rohit
pandey

E-mail

[email-masked]

Phone Number

(91) 9667980549

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The reason
behind selecting blurb 4 is The customer gets the option to change the address
through the mail as the ticket is not yet received by the customer. E-ticket can
also be shared on the  registered email address which is
xxxxxx@.com.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is something not beyond customers imaginations. Customer
gets his kind of service which is expected from an organization, but customer
had something more in his/ her mind in terms of getting services.

While great customer service is something going beyond customer
imaginations.Going an extra mile and getting that "WOW " factor inside the
customer.

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