Subject: Re: LSM Joining Case Test - Raghav Singh
From: Raghav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jul 2020 07:13:45 -0400

| | LSM Joining Case Test

Name | Raghav Singh
E-mail | [email-masked]
Phone Number | (+91) 8826660587
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I selected blurb 1 because in blurb 1 we first greet our customer and make our customer assure that he/ she is our priority and we make them feel comfortable and calm about their order. We also tell them about why they haven't gotten their ticket yet and tell them to check and update their details such as phone number and correct address .

Also because the customer is traveling and wished to receive the ticket at the hotel at which they would be staying so we tell them to confirm their address and departure date and update the ticket delivery address to the hotel address so that the customer recieves their ticket on time and at the correct address.
By doing so we help the customer get their ticket on time and at the hotel he/ she desired to receive the ticket at .
After this at the end we ask the customer if we've helped them solve their issue and again thank them for utilising our services.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me the difference between a good customer service and a great customer service is that in good customer service we're barely keeping our customers satisfied and happy whereas in great customer service we keep our customers satisfied , happy and loyal . If we provide great customer service our customers would want to take our services more often and also refer other people to utilise our services too.

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