Subject: Trainer Candidate - MOHD SADAF INTESAR
From: MOHD SADAF INTESAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jul 2020 04:44:24 -0400

| | Tech Support Test

Name | MOHD SADAF INTESAR
E-mail | [email-masked]
Phone Number | (0571) 9411489717
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | ALIGARH

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TATA STRIVE | Soft Skills Trainer | 19 Nov 2019 | 37000
Previous Employer 2 | Mangalayatan University | Soft Skills Trainer | 04 Feb 2017 | 22000

If Selected, how much time do you need to join? | 15 DAYS

Please briefly describe your work experience specifically in training?

I am into the soft Skills Training Domain from 5.5 years , had worked with various organization i.e corporate , academic Association, Skills development Initiative of Tata Trust .
Conducted Soft Skills Sessions for Students , employees on PD , Behavioural Skills , Listening Skills .

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

when i was working with my previous organization .i.e Tata Strive , although i was employed as a soft Skills Trainer , but after 15 days when i joined the organization , i was asked to start BFSI Course at the centre & conduct the training for students , since i had never conducted training on banking & finance ,although i have theoritical knowledge of BFSI as i possess an MBA , but practically i haven't done it before , so it was like how would i do this & got little worried , then i decided to speak to BFSI Trainer who are working at different Centres , then they provide me whole scenario about how to conduct training for them .
I was in Mumbai for having TOT i.e Training of Trainers , Suddenly Centre Manager called me & informed that we need to start a BFSI Course instantly & you are the one who will be solely responsible for the training & their Placement .
then i speak to one of the trainer & asked her how you do it i.e regarding training , retaining , placement of Learners .
so she informed me about everything they do to ensure better training & their placement .
when i returned from Mumbai to Aligarh , we had conducted various Meeting regarding How to Start BFSI Course & enrolled max Learners .
so , i along with mobilisation team started the mobilisation by visiting to villages , communities , conducted camp etc.
After a rigorous efforts we managed to enrolled 7 Students for the First Batch of BFSI .
then after Successful Completion of their training , i started looking for Placing these learners at workplace with the help of Placement Support from the regional team & centres & we managed to provide 100% Placement in integrated enterprise .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between a good & great service is , the former one will only keep the customer satisfied with the services , while the later not only keeping customer satisfied , it also keeps them loyal .
What according to you makes you a good candidate for this position? | well , i will be a good candidate for this position , because i do have experience as i worked with Genpact i.e One of the largest BPO as a Process Associate , Although i worked for only about 6 Month but i do know the value of making Customers happy & satisfied .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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