Subject: Fwd: LSM Joining Case Test - SAMEER ANAND
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 22 Jul 2020 07:51:07 -0700 (MST)

Hi Ma'am, 

This candidate is for CCE. 
His spoken was fine. 
His last salary was 27000/- 
Expecting Same. 
Staying in East of Kailash. 
Can travel to the office. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Jul, 2020, at 16:47, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	SAMEER ANAND 
E-mail 	[email-masked] 
Phone Number 	(91) 8882868858 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I will select this blurb as the customer is moving to the new address which is hotel and will provide the link to update the address as mentioned on the blurb. as its not certain that when exactly he will be coming to hotel, I will advice him to update it by their end. which can be traced by him as well under purchased history. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is something not beyond customers imaginations, customer gets his kind of service which is expected from an organisation, but customer has something more in his mind in terms of getting service. 
while great customer service is something going beyond customers imagination. going an extra miles and getting that wow factor inside the customer. its an act which makes the customer amaze. 	

	
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