Subject: Re: Tech Support Candidate - Shahid Jabar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 22 Jul 2020 06:55:30 -0700 (MST)

Hi Ma'am, 

Saifullah Interviewed him, He found some little grammatical mistakes. Although Experience and Confidence level was good. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 22 Jul, 2020, at 14:32, Deeksha Dadu <[email-masked]> wrote: 

Please get him interviewed by Saif for swagaton 

Sent from my iPhone 

Begin forwarded message: 

From: Shahid Jabar <[email-masked]> 
Date: 22 July 2020 at 13:39:56 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Shahid Jabar 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Shahid Jabar 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 7814696083 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Sector 5 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ienergizer 	Sr. Customer service executive 	22 feb. 2020 	
Previous Employer 1 	Dr. Itm Chandigarh 	CSR 	JUNE 2018 	
Previous Employer 2 	NA 	NA 	NA 	
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If i got such an error, first of all i will refresh the brower and then i will delete the browsing history and reopen the browser again but if it show the same error and i will uninstall and reinstall the browser but if it show the same thing again then i will use the another browser. 

	What according to you is difference between Bluetooth and Wifi? 	Both are wireless networks, but using the Bluetooth we can transfer the offline data from one device to another and using wifi we can download the online data. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	
Good customer service 
Resolution on time without greetings and apology. 
Concentration on the queries without empathy 

Great customer service. 
Helping customers related to the product with smiling face. 
Understand the issue and empathise with the situation. 
Resolution on time with lies and greetings with the situation. 
Asking the customer and future assistance. 
	What according to you makes you a good candidate for customer service or technical support job? 	I always go out of my way to help the customer about the product and service, greetings, apologies and empathy if needed. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

BQ_END