Subject: Fwd: LSM Joining Case Test - Shivani Pharswan
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 22 Jul 2020 13:08:22 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: Shivani Pharswan <[email-masked]>
Date: 22 July 2020 at 16:05:29 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - Shivani Pharswan

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Shivani Pharswan
E-mail  [email-masked]
Phone Number    (+91) 9717419805
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I would Choose blurb 4 because it helps the customer immensely and specifies all the details one would need while making online purchases.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is listening and understanding customer inquiries. Without understanding the queries and providing solutions would lead to a dissatisfied customer.

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