Subject: Fwd: LSM Joining Case Test - Shumaila kazi
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 22 Jul 2020 08:56:56 +0000

Reject

Sent from my iPhone

Begin forwarded message:

From: Shumaila kazi <[email-masked]>
Date: 22 July 2020 at 14:12:46 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - Shumaila kazi

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Shumaila kazi
E-mail  [email-masked]
Phone Number    (91) 8979489888
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    In customer service when you have speak to a customer you first need to Acknowledge and assure the customer that we are there for her and provide with all possible options..In this case i selected the blurb 2 as it provides all options to solve the customer inquiry and gives her an assurance that we have all plans available for her
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service will satisfy the customer enquiry and you are fulfilling the expectations of a client which will give you a happy customer whereas when we exceed customer expectations it is a sign of great customer service this will in turn increase the loyalty of your brand and inturn generate revenue for the company.

You can edit this submission<https://www.jotform.com/edit/4712165594316769723?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.