Subject: Trainer Candidate - Vinay Kumar
From: Vinay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jul 2020 13:43:19 -0400

| | Tech Support Test

Name | Vinay Kumar
E-mail | [email-masked]
Phone Number | (+91) 9990900901
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar (East Delhi)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Yuho Mobile Private Limited | Program Manager | March 2020 | 50,000
Previous Employer 2 | Videocon Industries Limited | Assistant Manager - Training & Governance | January 2019 | 47,000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Skilled learning and development manager adept at managing large-scale training projects and corporate training. Have over 13 years of extensive work experience in human resources & marketing, including working with various levels of personnel in organizational behaviour, business management, and corporate training.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I am a process oriented person and have an extensive work experience to work in diversified conditions. So i didn't face any special difficult situation that i could describe here. Managing training or team is something fun for me as i am very passionate about my profession. Bring new ideas, creativity is something important to implement in the system and that could bring some challenges but anything is possible if you have learnt from your past experience and willingness your learn something new.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If you are doing something which is expected by a customer, it means it is a good service but if you are doing something which is beyond to customer imagination that means it's a great service.
What according to you makes you a good candidate for this position? | My skills & experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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