Subject: Re: Trainer Candidate - Ritu Tripathi
From: HR Livesalesman <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Tue, 21 Jul 2020 02:45:19 -0700 (MST)

Hi Sir/ Ma'am, 

Her spoken is good. 
The last Salary was 28000/- 
She is ready to negotiate. 
Can join immediately. 
But she is in Varanasi, She will relocate immediately once she will get the offer letter. As her hometown is in Noida. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 21 Jul, 2020, at 12:52, saurabh <[email-masked]> wrote: 

should be spoken to 
Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Ritu Tripathi <[email-masked]> 
Sent: 20 July 2020 8:27 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]> 
Subject: Trainer Candidate - Ritu Tripathi 

	

	
			Tech Support Test 
		
	Name 	Ritu Tripathi 
	E-mail 	[email-masked] 
	Phone Number 	(0000) 8920620593 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	N-18, Sector 11, Noida 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Indiamart- Payroll ICCS 	Sr. Trainer 	working -But on No work no pay 	28k 
Previous Employer 1 	Karvy 	Trainer & Quality Auditor 	6th Feb'19 	26k 
Previous Employer 2 	Axis - Payroll Intelenet 	Trainer 	4th Apr'18 	26k 
	If Selected, how much time do you need to join? 	3 days after the receipt of offer letter 
	Please briefly describe your work experience specifically in training? 	1) Training and handling new hires(Product Based) 
2) Soft skill based training 
3) Experience in sales and customer service 
4) Initiated various projects of training 
5) Hiring of new hires 
6) Worked upon various training tools developed by organization 
7) Certified on various training strategies along with the Virtual Training certification 
	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	Attrition when training lasted for 30 days and the training days of 1 month were unpaid. Salary offered to associates was also less..... 

Handled this situation by taking more interactive sessions and inculcating people engagement culture....this helped associate to get to know that trainer is there for solving their problems......which automatically reduced attrition 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service focuses on keeping the customer satisfied while the great customer service focuses on customer satisfaction along with being loyal to them 
	What according to you makes you a good candidate for this position? 	Relevancy in terms of matching experience with the profile. 
It's not just my background in the past processes, but also my people oriented skills, will be applicable in this position. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4