Subject: Trainer Candidate - Robin Godiyala Robin
From: Robin Godiyala Robin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jul 2020 03:31:21 -0400

Tech Support
Test

Name

Robin
Godiyala Robin

E-mail

[email-masked]

Phone
Number

(+91) 9897117456

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Meerut

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Medha

SRM

31 May2020

25000

Previous Employer 1

Icfai University

S.MO

31 Apr
2019

18000

Previous Employer 2

Empower

Retail Trainer

31 Jan
2018

15000

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in training?

Training
is an art Specially whein i got  interaction with new Students.there is lot of
new oppurtunity with new students during 2 batchs of 4 hour Sessions at
classroom. i am make my training using projector classroom opts of new
learning,Charts sketch etc during softskills and the entire training
programs.The session is full of motivation and new learning methods in terms of
effective communication.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The Managing the Training there may be Good
leadership and communication skills, and an analytical mindset are prerequisites
for dealing with the challenges and difficult situations to deal every day. A
review of some of the most common situations and resolution methods underscores
the importance of soft-skills development.We have to . Deal directly with
unwanted and potentially destructive behaviors by setting clear behavioral
expectations and implementing a feedback system. Take care to address the
behavior and not the person.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Ability to know need and wants of customers.

Patience

Active Listening Skills.

Product Knowledge.

Smiling Face when dealing with Customer.

Ability to communicate Clearly to customer.

What according to you makes you a good candidate
for this position?

This Good Candidate for this Position have the
Basic idea & Knowledge of this job make the Effective Training by Following
Methods are:

Consult and liaise with managers to determine training needs.

Schedule training sessions.

Prepare effective training sessions.

Look for appropriate venues for the training.

Conduct seminars, workshops, individual training sessions etc.

Prepare educational material for the employees for reference.

Provide support to the new employees and act as a mentor to them.

Keep proper attendance of the training sessions other records.

Evaluate training budgets.

Continuously carry out evaluations to identify the areas of improvement.

Monitor employee performance and response to training.

On a scale of 1 - 5
please rate your fluency in spoken English

4