Subject: Fw: Trainer Candidate - Ritu Tripathi
From: Saurabh Dadu <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Harpreet Livesalesman <[email-masked]>
Date: Tue, 21 Jul 2020 07:22:50 +0000

should be spoken to
Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Ritu Tripathi <[email-masked]>
Sent: 20 July 2020 8:27 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: Trainer Candidate - Ritu Tripathi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ritu Tripathi
E-mail  [email-masked]
Phone Number    (0000) 8920620593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      N-18, Sector 11, Noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Indiamart- Payroll ICCS Sr. Trainer     working -But on No work no pay  28k
Previous Employer 1     Karvy   Trainer & Quality Auditor       6th Feb'19      26k
Previous Employer 2     Axis - Payroll Intelenet        Trainer 4th Apr'18      26k
If Selected, how much time do you need to join? 3 days after the receipt of offer letter
Please briefly describe your work experience specifically in training?  1) Training and handling new hires(Product Based)
2) Soft skill based training
3) Experience in sales and customer service
4) Initiated various projects of training
5) Hiring of new hires
6) Worked upon various training tools developed by organization
7) Certified on various training strategies along with the Virtual Training certification
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.  Attrition when training lasted for 30 days and the training days of 1 month were unpaid. Salary offered to associates was also less.....

Handled this situation by taking more interactive sessions and inculcating people engagement culture....this helped associate to get to know that  trainer is there for solving their problems......which automatically reduced attrition
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service focuses on keeping the customer satisfied while the great customer service focuses on customer satisfaction along with being loyal to them
What according to you makes you a good candidate for this position?     Relevancy in terms of matching experience with the profile.
It's not just my background in the past processes, but also my people oriented skills, will be applicable in this position.
On a scale of 1 - 5 please rate your fluency in spoken English  4