Subject: Trainer Candidate - Shubham Jha
From: Shubham Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 10:42:12 -0400

Tech Support
Test

Name

Shubham
Jha

E-mail

[email-masked]

Phone Number

(+91) 8076834582

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida sector 22

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Live digital marketing solution

Trainer

22nd march
2020

22k

Previous Employer 1

Pantel technology

QA cum senior
trainer

1st of August 2019

22k

Previous
Employer 2

Aegis bpo, kolkata

Senior trainer

1st Oct
2018

25k

If Selected, how much time do you need
to join?

Instantly

Please briefly
describe your work experience specifically in training?

Hi, my
name is shubham Jha and I have total 8 yrs of experience in bpo or 3.5 yrs
experience as a trainer, QA or sr trainer, where I have have learned
facilitation skills, presentation skills,people management, goal orientation
skill, time management skills and many more skills

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Hi, my name is shubham Jha and I have total 8 yrs
of experience in bpo or 3.5 yrs experience as a trainer, QA or sr trainer, where
I have have learned facilitation skills, presentation skills,people management,
goal orientation skill, time management skills and many more ,now I want to join
a company where I can give my services permanently in such a manner to give good
hight to the company goodwill or can groom myself too. I love to develop the
concept or can manage any situation in this world

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Effective communication, regular Feedbacks,  quick
response or problem solving attitude

What according to
you makes you a good candidate for this position?

Good
experience, punctual, loyal, goal oriented, great facilitator, huge knowledge
about learning and development or maintaining quality

On a scale of 1 - 5
please rate your fluency in spoken English

4