Subject: Trainer Candidate - Milan Vijpuriya
From: Milan Vijpuriya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 09:14:13 -0400

| | Tech Support Test

Name | Milan Vijpuriya
E-mail | [email-masked]
Phone Number | (+91) 8318091319
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | empower pragati voaction and staffing pvt ltd new delhi | sales trainer | na | 26000
Previous Employer 1 | MATDPL | Sales trainer | 7 march 2020 | 20000
Previous Employer 2 | excelus learning solution pvt ltd | sales trainer | 31 aug 2020 | 19000

If Selected, how much time do you need to join? | immediately

Please briefly describe your work experience specifically in training?

Conduct skills gap analyses to identify areas of improvement
Design training curricula within time and budget constraints
Produce physical and digital educational material (e.g. videos and case studies)
Onboard new salespeople
Coordinate individual and team performance review sessions to discuss strengths and weaknesses
Monitor sales objectives and results
Collect feedback from trainees and managers about training courses
Report on impact of training programs (e.g. sales achieved)
Liaise with external trainers or industry professionals and organize seminars
Maintain updated records of training material, curricula and costs

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

This is a tough question because you’re forced to talk about a difficult time with a complete stranger. Fortunately, it’s also a great opportunity to turn a big challenge into a great accomplishment. In fact, we like to think of it as a related question to “Tell me about an accomplishment you’re proud of.” Why do employers ask this question? It’s because they want to know that they’re hiring someone who has the ability to think on their feet and who is resilient when facing challenges.

When answering this question, start by giving context for the situation and then showing how you worked out a solution to the problem. Try to keep your answer short and focused. After all, the interviewer is really looking for what you took away from the situation and doesn’t need to know the full backstory of what happened. If you need help structuring your answer, remember this acronym: S.T.A.R. It stands for situation, task, action, and result.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

They are more likely to feel that all of these services are to be expected from their services providers – all of the time! In fact, you probably have more customers than not who think these activities constitute nothing more than “average” customer service and support, and not “great” support – and guess what? They might be right!

The companies that are generally acknowledged to be providers of “great”, rather than merely “good”, service are those that typically go the “extra mile” in the way they treat their customers.

This may include doing simple things like calling with an Estimated Time of Arrival (i.e., ETA) when they are approaching the limits of their normal on-site response times, or following-up after a service call to explain why an equipment failure may have occurred in the first place, and how to possibly avoid it from happening again in the future.

What according to you makes you a good candidate for this position?

“If anyone was to ask what are the top three more challenging questions to answer during an interview, “why should I hire you?” will be on that short list, along with what do you consider your strengths? And what do you consider your weaknesses? Not because it’s a question interviewees don’t expect to be asked, but because they are often not confident or clear about who they are and what they bring to the table that would be of value to the company. With that in mind no two individuals will have the exact same approach to answering that question; however, there are three suggestions offered below on an approach to take when you are in the hot seat:

1. Reiterate the specific skills and knowledge you have that directly correlates with the responsibility of the position

2. Offer a scenario of how if those skills can be applied and how they directly offer solution to a problem or challenge shared during the interview discussion

3. Communicate an innovative approach to creating a greater efficiency that can save the company time and money
Incorporating those three components, positions the candidate for greater success in making a lasting impression upon the interviewer to take notice and consider filling the position with you.”

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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