Subject: Trainer Candidate - Akriti Mehra
From: Akriti Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 08:23:25 -0400

Tech Support
Test

Name

Akriti
Mehra

E-mail

[email-masked]

Phone Number

(91) 7017199344

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Greater noida west

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Kalkine Solutions

Assistant manager
sales

Lwp since 1 may

45

Previous
Employer 1

Global data

Research analyst

3 Oct 2019

35

Previous Employer 2

If Selected, how much time do you need
to join?

Asap

Please briefly
describe your work experience specifically in training?

Four
years

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Challenge comes with every work and it's
responsibilities.However,I remember one incident where I was  asked to train
and give some coaching regarding client requirement modules and it was during
weekends.So, basically Saturday and Sunday are non working and no one wishes to
work on their week offs. No one liked to come and it was mandatory for the
module to get completed..On top of it ,it was Holi ..Again another challenge,,so
everyone was busy in celebration but work ethics were also there and it has to
be followed.. Initially,I asked them to come just for 2 hours to come and in
return a promise lunch was provided on post completion of the module .None of
them agreed,so finally I asked them to come online early morning through Skype
.. everyone was there at 5 Am and by 7 am all had completed the module...I first
gave them information what exactly that module was which took half an hour ..15
min were session regarding any query and one hour was the online module
test..since it was open book all has to pass ..

The module was related to new plan cost of the process.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A good customer service means customer service
fulfilled following all the process ethics along with customer centricity for
e.g refund on any query however a great customer service is doing something
extra keeping in mind the process ethics along with customer centricity .for e.g
refund along with some add on points like freebie ..this will delight the
customer as of now he will use it doing any transaction which will increase
business and customer too will get some benefit..

As it's always said Customer is the King and everyone tries to keep them
retained and happy.

What according to you makes you a
good candidate for this position?

My experience throughout my
career is dealing with clients whether it's on business model or customer model
so experience counts a lot as it's gives you confidence and excellency towards
yours goals or process .I have trained people during the process as we used to
get lot of updates regarding changes in the process.I have been into quality as
well .Dealt as a customer service manager which again is a profile as an
interaction between clients and the customer.Have knowledge into primary and
secondary domain ..Have been mentor for various process.

On a
scale of 1 - 5 please rate your fluency in spoken English

5