Subject: Trainer Candidate - Priyanka Chawla
From: Priyanka Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 08:05:55 -0400

| | Tech Support Test

Name | Priyanka Chawla
E-mail | [email-masked]
Phone Number | (91) 9716191644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dabri extension main

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm payments bank | Senior Quality analyst | 16th jun'20 | 32600
Previous Employer 1 | One97 communication | Senior Quality analyst | Na | 30000
Previous Employer 2 | Bird information services | Quality auditor | Na | 28000

If Selected, how much time do you need to join? | From 1st August 2020
Please briefly describe your work experience specifically in training? | To provide training to new hires in order to not only trained them process wise however to build their skills and confidence is a part of job. To conduct TNI for bottom performers and provide refresher training on process updates.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When a candidate is not able to clear certification after several refresher and doubt clearing session or multiple emergency leaves during training.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good means 4 rating out of 5, and great is 5 rating out of 5
What according to you makes you a good candidate for this position? | My ability to train a candidate in such a way that the process flows should not slip out of his/her mind whether through examples or practical experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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