Subject: Trainer Candidate - Sneha Pande
From: Sneha Pande <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 06:19:13 -0400

Tech Support
Test

Name

Sneha
Pande

E-mail

[email-masked]

Phone Number

(+91) 8755191550

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Laxminagar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Dinesh Publication/learning first

Manager Training and
Curriculum

Till working

30000

Previous Employer 1

Power of knowledge and
education

Counselor and faculty

Dec 2019

15000

Previous Employer 2

TIME

Office Administrator and
faculty

April 2017

14000

If Selected, how much
time do you need to join?

15 days

Please briefly describe your work experience specifically in
training?

I had an experience of 4 years with an NGO as a
counselor for grooming and educating children.

Currently working with Dinesh Publication as a Manager Training and Curriculum
(05/02/2020- till now)

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

While working with the different NGOs I realised
every section of society have their different aspects of thinking you can work
with the same attitude with every client of yours. While working in environment
and livelihood section making people aware of their own skill is the toughest
thing I had experienced. While working in HIV section I had realised a talk of
sexuality and it's related disease in front of illiterate person is like talking
about spying in front of any govt. And when it comes to making those slum area
people aware about education and grooming it felt like digging wall like in the
movie Shawshank redemption. But when it comes to counsel literate middle class
person about their career choice that was the more toughest part then my
previous experiences while working with TIME and other schools.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good service provide you
solution while great service stay with you until the problem got resolved.

Good service depicts their postive side only while great service knows their
negatives too and always works to overcome them.

Good service knows how to make clients while great service knows how to maintain
their clients.

Good service works for quantity while great service works for
quality.

What according to you makes you a good candidate
for this position?

Positive person, Hard working and most
importantly when I love my work there is no time boundaries.

On a
scale of 1 - 5 please rate your fluency in spoken English

4