Subject: Trainer Candidate - Madhurima Das
From: Madhurima Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 05:52:19 -0400

| | Tech Support Test

Name | Madhurima Das
E-mail | [email-masked]
Phone Number | (00) 8390186575
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 46

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Axis Bank | Deputy Manager | 13th July, 2020 | 38000
Previous Employer 1 | HDFC Bank | Deputy Manager | July 2017 | 32000
Previous Employer 2 | WNS Global | Client Manager | October 2014 | 26000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Arranged training materials and conducted sessions addressing a team of 10 to 15 members. Co Ordinating with other product teams to arrange trainings with external teams.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Very recently when work from home was the only option. Had to learn and understand the application of zoom and affiliate trainings accordingly. To capture everyone's attention is a challenge and ensure everyone is participating through online mode of training is very important.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

My personal experience: Acknowledging the customers needs and serving with all possible ways is customer service.

However keeping a close follow up on the issues raised by the customer and if your customers posted about the status of the issues raised is a way leading to excellence in customer service.

My close follow up on one such case and timely updates to the customer resulted the customer requesting for all his and his family members banking relationship to be taken under my portfolio.

What according to you makes you a good candidate for this position? | My past experience in the Banking industry handling sales along with my experience in international BPOs handling international clients and team mates.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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