Subject: Trainer Candidate - Deepak Singh
From: Deepak Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 05:16:22 -0400

Tech Support
Test

Name

Deepak
Singh

E-mail

[email-masked]

Phone Number

(91) 9900591913

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Myntra

Sr Trainer

39000

Previous Employer 1

Zen power Pvt ltd

Asst
Manager

Nov 2017

Previous Employer 2

Uniaya

Sr. Trainer

March
2016

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in training?

Process
and product training. Class room based and also live meeting training conducted
for various international clients.

Content development

TNA

Process calibration

Coaching and Assessment

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Managing training for various age groups is a
challenge for many.

Handling training for different people in different countries is a challenge as
need to make sure everything is completed on time.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Answering all relevant information, being polite
and understanding customer is good.

Going beyond the support and giving alternative and keeping a follow-up is a
great customer service.

What according to you makes you a
good candidate for this position?

Experience in various fields
and interaction with different customer and learning ability.

On a
scale of 1 - 5 please rate your fluency in spoken English

4