Subject: Trainer Candidate - Shreya Kaul
From: Shreya Kaul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 04:52:48 -0400

| | Tech Support Test

Name | Shreya Kaul
E-mail | [email-masked]
Phone Number | (0120) 9650580289
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 45 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Limestone Technologies Pvt Ltd | ProcessTrainer | February 2020 | 38000
Previous Employer 1 | Morena Technologies Pvt Ltd | Soft Skill trainer | August 2019 | 25000
Previous Employer 2 | VSG Solutions Pvt Ltd | CCE | August 2018 | 17000

If Selected, how much time do you need to join? | I can join immediately.
Please briefly describe your work experience specifically in training? | I have been responsible for providing process training in my last company.Also, I’ve held a Soft Skill trainer position in a company in 2019.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation that I’ve faced till date while conducting training was when one of my team member couldn’t cope up with the fluency of English Language ergo I had to come up with innovative ways to teach him the same and in a span of a month he displayed progress.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is when the solution is provided for the underlying issue when the customer approaches the organisation but a great customer service is when the organisation takes a feedback of the customer after providing them with a service/product and in case of an issue the company hears the customer patiently apart from providing a solution.
What according to you makes you a good candidate for this position? | I believe I have all the pre requisites required for the position and on top of that I’m a team player. I believe in uplifting the team because a great leader is the one who makes his team flourish.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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