Subject: Trainer Candidate - Gouri Mitra
From: Gouri Mitra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 04:27:49 -0400

| | Tech Support Test

Name | Gouri Mitra
E-mail | [email-masked]
Phone Number | (91) 7872813768
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Overseas education | BM | Leave | 45000
Previous Employer 1 | VLCC academy | Centre manager | 27dec 2019 | 35000
Previous Employer 2 | Lakme academy | Centre manager | 22nd jan 2019 | 35000

If Selected, how much time do you need to join? | 15days

Please briefly describe your work experience specifically in training?

Staff training for sales
Tell caller training
Marketing strategies

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Language issues as per state and also understanding other level of intelligence to grab things easily.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Listen to the customer need carefully and deliver the service.not necessary you will have to follow the SOP all time,it’s about presence of mind and decision making ability.
What according to you makes you a good candidate for this position? | As am into best hospitality job from last 15years and confident about situation handling.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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