Subject: Trainer Candidate - Komal Singh Rathaur
From: Komal Singh Rathaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 04:09:04 -0400

Tech Support
Test

Name

Komal Singh
Rathaur

E-mail

[email-masked]

Phone Number

(0000) 8368110026

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector-73, Sarfabad Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Karvy Data Management Services

Sr.Trainer

29th
February

29K

Previous Employer 1

QDegrees

Trainer

November
2018

22K

Previous Employer 2

Serco

CCE

December 2015

13K

If Selected, how much time do you need
to join?

7 days

Please briefly
describe your work experience specifically in training?

I have
more than 5 years of experience in product and process training, training and
development,  soft skills and communications, content development, outbound
sales, behavioral training, conducting/delivering training for sales
people.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The most difficult situation I faced when clients
blocked accessing the CRM and systems practises in training rooms because of the
security reason and training went on completely theoretical
environment.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

In customer
service - when customer calls up for any particular information like card
blocking due to loss and gets information within the timeline makes customer
happy or called good customer service however when we give some extra unexpected
advice or support like how to avoid frauds and takes important precautions to
avoid phishing which makes it great customer service along with delivering card
as per his needs.

What according to you makes you a
good candidate for this position?

I come with the very relevant
and great experience that you are looking for in a candidate. I am hard working
and smart working too. I have always delivered very good results in my past
organization.

On a scale of 1 - 5 please rate your fluency in
spoken English

4