Subject: Trainer Candidate - Gurdeep Singh
From: Gurdeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 03:58:47 -0400

| | Tech Support Test

Name | Gurdeep Singh
E-mail | [email-masked]
Phone Number | (141001) 9888886050
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ludhiana

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Walmart | Team member | 3-Nov-2016 | 10000
Previous Employer 1 | Quess Corp | Sales Trainer | 26-oct-2019 | 22500
Previous Employer 2 | Sri Aurobindo Society | Capacity Building Trainer | 31-March-2020 | 28500

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

My Sales training including customer service, Live demo, product knowledge, Retail Terminologies, how to do sale, sales maximization, Basket Size, KPI index, after giving them training we given them placement support to youth.
Apart from that i worked as a soft skill cum capacity building trainer in sri Aurobindo Society i delivered training to primary school teachers on ZIIEI Innovation programme.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

i think challenges are always happen every field of work or either in life also.
When i was a trainer of sales domain, there are different challenges i faced which one of them is sometimes other domains trainer has own credentials towards the work. They want to work according itsself. They don't like any interference in their work. They not work for self improvement they work for just to show off & try to finger out other you are junior you are senior cause of this impact goes bigger & they effect the companys work culture.This situation i faced a lot during my work tenure.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service we do just a for our satisfaction but when we do great customer service impact on customer satisfaction & customers feels"WOW"

Great customer service impact on to increase customer's loyality.

What according to you makes you a good candidate for this position? | His/Her body language & their inner qualities like positive posture with smile, verbal Communication, dressing sense, grooming level, attentive, humbleness, empathy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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