Subject: Trainer Candidate - Karan Sharma
From: Karan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 03:56:31 -0400

| | Tech Support Test

Name | Karan Sharma
E-mail | [email-masked]
Phone Number | (201013) 9560531668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer IT Services Pvt. Ltd. | Team Leader - Training | NA | 37750
Previous Employer 1 | Digicall Teleservices Pvt. Ltd. | Product Trainer | 19-10-16 | 23800
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | It has been more than 4 years i am working with training. I have worked in Telecommunication and Travel processes. I have handled a campaign of more than 200 people as a team leader - training with a team of 6 trainers. I have closely worked with clients to fulfill all the requirements.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Being a part of training team, i came across number of difficult situation. One of them was when i had to train a group of managers. That was the initial time of my carrer and i had to face highly experienced managers and their questions. Initially i struggled however i have winded up on a positive note and with an appreciation from the team.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is when the company is able to satify the customer with the better customer support and by understanding the customer's need. When the same customer becomes loyal to the company that shows that the such company has a great customer service.
What according to you makes you a good candidate for this position? | I have a good experience in training i.e. more than 4 years. I am good in team handling also having a good exposure of taking sessions on organizational level so i know how to deliver the content to the audience without getting them bored.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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