Subject: Trainer Candidate - Anil Bachani Anil
From: Anil Bachani Anil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 03:31:10 -0400

| | Tech Support Test

Name | Anil Bachani Anil
E-mail | [email-masked]
Phone Number | (+91) 9509444729
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Svatantra Microfin Pvt Ltd | Assistant Manager Training | 22nd June 2020 | 40611
Previous Employer 1 | Girnarsoft Education Solution Pvt Ltd | Process Trainer | 22nd Oct 2019 | 29911
Previous Employer 2 | Calibe Hr Solutions Pvt Ltd | Sales Trainer | 22nd March 2019 | 25411

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | So i am handling training department from more 5.7 years i have Worked for different industries as in BPO for 1.7 year handled product process training for teleperformance india for Lava/Xolo, then i have moved to Company Called Global Dream solutions another BPO for Videocon D2h here i was  working as Product Trainer 1.3 years , Then i have moved to Company called Calibehr Solutions Pvt Ltd working for SBI Cards as a Sales Trainer to provide the Training to sales Executives 1.3 years then moved to Company called GirnarSoft Education Solution Pvt Ltd working for Colledgedekho.com Working as Senior Process Trainer providing training to the Education Counsellor for Selling skills and pitching for 7 Months, My Last Company was Svatantra Microfin Pvt Ltd working as a Assistant Manager Training i was handling whole State trainings for NBFC MFI executives who were into Sales, Back Office Operations, Risk officers , mentors and Managers.i have exposure of all kind of trainings as i have done New Hire Orientation, Refresher Training , TNI, TNA , Behaviourial Training, Stress Management Session, Time Management session for Managers
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | So Basically i will not say that i have not faced any difficult situation while training, the most difficult situation i have faced in training was to train the people who were less MT the Speaking , Reading and Using digital technology knowledge was 0 at that point time i have to train them for the Sack of process, another situation where there was no proper tools were available for hands on and for proper training.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | While i have Started My Career as a Customer Care Executive in My Opinion Good Customer service is all about listen to Customer provide him space to tell his problem listen him/her quitely take his Complain and escalate to next level but Great Customer service is depends on how far can you go for him/her to provide the best resolution ASAP as Escalated customer does not need the good service they need the best experience with us for that put an extra effort to provide the resolution.
What according to you makes you a good candidate for this position? | Well My Experience and My Expertise as i have Started my Career from a BPO only i know the roots better than anyone and it will surely benefit the Company in future endeavour.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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