Subject: Trainer Candidate - Swati Nanda Swati
From: Swati Nanda Swati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 03:14:20 -0400

| | Tech Support Test

Name | Swati Nanda Swati
E-mail | [email-masked]
Phone Number | (98187) 99439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | EyeQ Vision Pvt Ltd | Executive Regional HR | 7th March 20 | 21000
Previous Employer 2 | IIFL | HR Trainee | 15th May 19 | 15000 (stipend)

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | Given on the job training to new joinees during customer service employment.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | None
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Going that extra mile to explain everything that the customer is asking for and being highly patient makes it a great customer service!
What according to you makes you a good candidate for this position? | Someone who can listen and deliver exactly how the conversation is meant to be!
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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