Subject: Trainer Candidate - Munindra Sapia
From: Munindra Sapia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 03:14:19 -0400

Tech Support
Test

Name

Munindra
Sapia

E-mail

[email-masked]

Phone Number

(91) 9990009146

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Arjangarh - South
Delhi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Indiabulls

Sr. Manager

70k

Previous
Employer 1

Vodafone idea ltd

Manager

9 sep 19

55

Previous Employer 2

Idea cellular Ltd

Manager

22 Oct
18

48

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in training?

Handled 5
partner Call centers and was handling service training for complete telecom
circle Haryana for Vodafone idea limited

Total training experience - 5 years out of total 13 years of experience

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Finalizing team appraisals while maintaining the
assigned bell curve and matching expectations of the complete team.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Serving
more with the minimal amount of resources with cost effective measures.

Service standards and quality should kept consistant

What according to
you makes you a good candidate for this position?

With the
right amount of experience and diversified depth of knowledge to handle customer
expectations and managing the team in swift manner.

On a scale of 1 - 5
please rate your fluency in spoken English

4