Subject: Trainer Candidate - Ajmal A Salam
From: Ajmal A Salam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 03:11:45 -0400

| | Tech Support Test

Name | Ajmal A Salam
E-mail | [email-masked]
Phone Number | (+91) 8943733717
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kerala

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Atheos Educational Initiatives | Senior Trainer cum HR administrator | - | 28,000
Previous Employer 1 | Focus Academy for Career Enhancement | Senior Trainer | 30/03/2017 | 25,000
Previous Employer 2 | KGSL BPO | Trainer | 02/11/2015 | 20,000

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | i have travelled across South india providing training in various institutions and companies.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation i faced was when i was working as a Senior Engagement Manager  at K Ramakrishnan College of Technology, Samayapuram. On this assignment i had to manage 30 trainers who were from all across India, which was a great challenge as each one of them had different cultural and working experience. However, me and my team found common grounds and successfully completed the assignment. It is memorable experience in my career.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service provide what the customer wants, A great customer service provide what the customer needs.
What according to you makes you a good candidate for this position? | I have developed wide range of skills from my experience in training field. These skills make me the BEST at what i do and what i do is training.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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