Subject: Trainer Candidate - Sushmita Kumari
From: Sushmita Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jul 2020 03:07:00 -0400

Tech Support
Test

Name

Sushmita
Kumari

E-mail

[email-masked]

Phone Number

(91) 9831953977

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Success tutorials

Tutor

12k

Previous
Employer 1

Microsec capital

Telecaller

31.06.2017

15k

Previous Employer 2

Nirmal bang

Rm

5-03-2018

15k

If Selected, how much
time do you need to join?

15 days

Please briefly describe your work experience specifically in
training?

Training knowledge in tele calling about
finanical products and services.Spoken english training.

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation you faced either while
training or managing a team.

Most difficult issue what i
have faced is the attitude and assent of callers..As everone has a habit of
speaking in a particular tone it's hard to modify it.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

1.If you can answer customer queries in a meantime
its good but if you have instant solutions your service will ve considered
great.

2.If you can make the customer comfortable

3.Don't let the customer feel it in case you are unaware of some issue.

4.Proper greetings

What according to you makes you a
good candidate for this position?

Work experience and
communication skills

On a scale of 1 - 5 please rate your
fluency in spoken English

4