Subject: Tech Support Candidate - Ouattara Djakaridja
From: Ouattara Djakaridja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jul 2020 08:18:58 -0400

Tech Support
Test

Name

Ouattara
Djakaridja

E-mail

[email-masked]

Phone Number

(+91) 9642529348

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Pune

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

krill technologies

Sr.Business Development
Executive / Lead Generation- French Expert

current working

40
000/-

Previous Employer 1

excelsior research

Lead Generation
Executive

May 2020

30 000/-

Previous Employer 2

Songhai Advisory

Member of
Consulting Staf

Sep 2019

20
000/-

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check the web address

If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in
your browser window, try these steps:

Check the web address (URL) in the address bar to make sure you're going to the
right webpage.

If you are, try to open the same webpage on another computer connected to the
same network.

If you can't see the webpage on any computer, check if you're connected to the
Internet. If you are, the webpage might be down.

Delete your cookies

Cookies are files created by websites you've visited to store browsing
information, such as your profile or preferences for the website. Sometimes, a
broken cookie file can cause errors. To delete your cookies:

On your computer, open Chrome Chrome.

At the top right, select More Organize and then Settings.

At the bottom, select Advanced.

In the "Privacy and security" section, select Clear browsing data.

Select a time range and then Cookies and other site data and then Clear
data.

Change your proxy settings

If the browser takes a long time to load a webpage or search, it might be using
a web proxy. If you see the message "Resolving proxy" or
"ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy
settings.

At the bottom right, select the time.

Select Settings Settings.

In the "Network" section, select the network you're using.

Select the network name again.

Select Proxy.

Change your proxy settings.

What according to you is difference
between Bluetooth and Wifi?

The main difference is that
Bluetooth is primarily used to connect devices without using cables, while Wi-Fi
provides high-speed access to the internet. Bluetooth is a wireless technology
standard that is used to exchange data over short distances (less than 30 feet),
usually between personal mobile devices.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Conceptually, the main difference between providing
“good” customer service and delivering “great” customer service is that,
in the former, you are probably only barely keeping your customers satisfied;
while in the latter, you are not only keeping them satisfied – you are also
keeping them loyal! This is a very important distinction – and one that many
services providers do not always “get”.

What according to you makes you a good candidate
for customer service or technical support job?

I think I am the best candidate for this position thanks to my mastery of
customer relations. Indeed, I have experience in customer management and I adapt
to all situations. I am passionate about success and I go beyond my limits to
achieve my goals. Thanks to my sociable character, I am able to work in a team
and communicate with my collaborators. I think that by coming together, the
goals become more easily achievable. In everything I do, I strive to move the
company forward and I believe my professional experience is commensurate with
the position to be filled.

On a scale of 1 - 5 please rate your
fluency in spoken English

5