Subject: Re: LSM Joining Case Test - Aarti Sidhu
From: Aarti Sidhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jul 2020 06:23:17 -0400

| | LSM Joining Case Test

Name | Aarti Sidhu
E-mail | [email-masked]
Phone Number | (+91) 9910971673
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4

Reason - It defines the need of the customer well.

Amendments - Warm welcome, assuring statement and an extended support at the end.

Statements - Thank you for contacting us ( name of the company)

Assuring statement - we will try our best to resolve your query and provide you the service that you are looking for.

Extended support - If you still have questions related to your current query or anything in future, you can mail it to us @ ( further contact details).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service - could be just resolving the query of the customer.

Great customer service - Is not just resolving the query of the customer but also adding a pinch of human feel in it, to make the customer feel valuable.

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