Subject: Fwd: LSM Joining Case Test - Samridhi Kapoor
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 18 Jul 2020 02:10:07 -0700 (MST)

Hi Ma'am, 

Her last salary was 42000/- 
Expecting Same 
Can join immediately. 

Please check her test and Attached CV for Process Trainer. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Jul, 2020, at 22:39, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Samridhi Kapoor 
E-mail 	[email-masked] 
Phone Number 	(91) 9910441175 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The customer wanted to check if the tickets can be delivered at the hotel. Only in this blurb it is mentioned that the tickets can be delivered at the hotel and also how to change the delivery address. 
The closure line is missing and signature. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	I will explain this with an example:- 

You go to McDonald and ask for a burger, however there is a delay. The guy at the counter comes delivers and apologizes for the same. This is good customer service. 

You go to McDonald and ask for burger, however there is a delay.. The guy at the counter delivers it to you, apologizes and also gives you a ice cream complimentary. This is great customer service. 

Always going an extra mile for the customer. 	

	
You can [ https://www.jotform.com/edit/4708149903529482308?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification | edit this submission ] and [ https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links | view all your submissions ] easily.