Subject: Fwd: LSM Joining Case Test - Vivek Kakria
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 17 Jul 2020 22:24:55 -0700 (MST)

Hi Ma'am, 

His Last Salary was 48000/- 
Expecting 10% hike on it. 
Can join immediately. 

Please check the test and attached CV for Process Trainer. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Jul, 2020, at 07:19, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Vivek Kakria 
E-mail 	[email-masked] 
Phone Number 	(+91) 9711113536 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I have selected Blurb 4 as it relates to the question asked by the customer. It solves all the issues and queries that the customer holds in regards to the tickets for the event. However it has the information that the customer may look for but would like to add on to the subject by requesting for the hotel details in person with the customer. Track the order by myself if possible in order to personalize the service to retain the trust and loyalty of the customer for Viagogo brand. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The difference that I see in providing good and great customer service is that there are many more competitors in the market that may provide "good" service. The difference comes when you provide a "great" service which sets you apart from all your competition. This will not only build a goodwill in the market but will retain your customers. 	

	
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