Subject: Tech Support Candidate - Rohit Pandey
From: Rohit Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jul 2020 10:59:14 -0400

| | Tech Support Test

Name | Rohit Pandey
E-mail | [email-masked]
Phone Number | (+91) 9667980549
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rz39 Street No 7 near Nirmay Hospital, Indra park Uttam Na gar East

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Godfather Lounge & Bistro | Restaurant Manager | March /18/ 2020 | 31,000
Previous Employer 1 | Punjabi By Nature | Assistant Restaurant Manager | 10/6/2019 | 25,000
Previous Employer 2 | Costa Meditrania | captain | 05/6/2018 | 70,000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will see the error if it's 502 or 404
We will check the website once again
We will check the internet if it  is connected or not and even proxy network.
Even after that we are unable to view the website then website has a problem.

What according to you is difference between Bluetooth and Wifi? | The main difference between Bluetooth and wifi Is the purpose behind its designing.Bluetooth is essentially used to connect short range devices for sharing data while wifi provides high speed internet access.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is something not beyond customer imaginations.customer gets his kind of services which is expected from an organization, but customer had something more in his/her mind in terms of getting service.
While great customer service is something going beyond customers  imaginations. Going an extra mile and getting that "wow" factor inside the customer.

What according to you makes you a good candidate for customer service or technical support job?

* High Concentration.
* Commitment.
* Active Listening.
* Lot of patience.
* Kindness.
* Patience.
* The capacity and willingness to learn.
* Positive Attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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