Subject: Re: LSM Joining Case Test - Priyanka Shukla
From: Priyanka Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Jul 2020 04:36:17 -0400

| | LSM Joining Case Test

Name | Priyanka Shukla
E-mail | [email-masked]
Phone Number | (91) 9599936206
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Option 2 is the correct choice.
1. Rep was very clear in giving the solution to the customer that the organisers issue the tickets close to the event date.
2. Alternate solution was given to the customer to book online and get the printout instantly
3. Rep also advised the customer to share the hotel's address where he will be staying for the event so that the tickets can be delivered on that address.

Rep should have added the payment link in mail so that the customer can book the tickets online

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

If you order a pizza from an Pizza outlet and you get the desired pizza on time that is Good Customer Service.
If you order a pizza and with that you get a complimentary drink without asking this leads to a Great Customer Service

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