Subject: Fwd: LSM Joining Case Test - Pushpendra Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 16 Jul 2020 23:07:49 -0700 (MST)

Hi Ma'am, 

His Last Salary was 33000/- 
Expecting Above than that, 
Can join immediately 

Please check his test and the attached CV. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Jul, 2020, at 18:59, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Pushpendra Kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 7503663711 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	We must assure buyer that we are working to resolve his concern as soon as possible. We should also verify buyer's phone number or ask for alternate number as well. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service is providing service before, during and after purchase of product which is reactive but great customer service is proactive which means we need to anticipate customer's need and deal with it accordingly to delight our customer. 

Good customer service is providing basic support but great customer service is giving a wow experience to the customer. 

A good customer service meeting customer's expectations but great customer service signifies exceeding all expectations which help to build brand loyalty. 

Good customer service is about keeping our customer satisfied but great customer service is about keeping them satisfied and loyal. 

Good customer service refers to what has been given to customer but great customer service refers to what has not been given to customer 	

	
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