Subject: Fwd: LSM Joining Case Test - Komal Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 16 Jul 2020 22:54:28 -0700 (MST)

Hi Ma'am, 

Please check this test for CCE. 
Her last salary was 30k 
She is ready to negotiate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Jul, 2020, at 18:10, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Komal Sharma 
E-mail 	[email-masked] 
Phone Number 	(91) 9205148508 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The customer is asking to send the tickets to the hotel address because he is travelling in two days and the event is taking place in a week, so we have to confirm the customer's hotel address where he gonna be present. and we have to tell the customer he gonna receive the tickets before the event. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	We have to make sure to provide correct solutions to our customers. The good product knowledge plays a very important role behind the great customer service. The customer service representative should be focused while handling the customer. The great customer service try to resolve the queries within the first interaction. 	

	
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