Subject: Re: LSM Joining Case Test - Komal Sharma
From: Komal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jul 2020 08:40:31 -0400

| | LSM Joining Case Test

Name | Komal Sharma
E-mail | [email-masked]
Phone Number | (91) 9205148508
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The customer is asking to send the tickets to the hotel address because he is travelling in two days and the event is taking place in a week, so we have to confirm the customer's hotel address where he gonna be present. and we have to tell the customer he gonna receive the tickets before the event.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | We have to make sure to provide correct solutions to our customers. The good product knowledge plays a very important role behind the great customer service. The customer service representative should be focused while handling the customer. The great customer service try to resolve the queries within the first interaction.

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