Subject: FW: LSM Joining Case Test - Sumit Siddhu
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 16 Jul 2020 11:37:49 +0000

What profile?

From: Sumit Siddhu <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 16 July 2020 at 4:49 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Sumit Siddhu

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Sumit Siddhu
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8527509201
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Why Blurb 1:
1. Blurb 1 handles the customer's query in a logical sequence.
2. No irrelevant information is shared during the conversation.
3. A good positive opening statement is used to create rapport.
4. Sentence formation is simple and clearly speaks about brand values.
5. Correct grammar used, however in some is the cases we could have used more polite words. For instance -Use COULD instead of CAN.
6. Last but not the least, proper closing statement was used. Also, we could have added our contact details or official signature to make it easy for our customers to reach us.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   I would like to explain the difference between the two in layman's term. Good customer service is about meeting customer's expectation and keep them happy whereas, great customer service is exceeding customer's expectations and amaze them.
Delivering more than what customers' expect is actually considered as great customer service.
Good customer service leads to create customer base the create values. On the other side, great customer service leads to create loyal and life long customer base and grow exponentially.

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