Subject: Tech Support Candidate - ISMAEL ZAKARIA KONE
From: ISMAEL ZAKARIA KONE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jul 2020 04:25:16 -0400

Tech Support
Test

Name

ISMAEL
ZAKARIA KONE

E-mail

[email-masked]

Phone Number

(091) 8790732863

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

HYDERABAD

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

VCC INDIA

FRENCH
TRANSLATOR

JUNE 2020

54000

Previous Employer 2

ZEN3 INFOSOLUTION

French Data
Analyst

MARCH 2020

35000

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all their are different reasons why a
website is not opening so according to the reason their is a specific way of
troubleshooting. to be sure of the problem we can first try to open the same url
on a different browser. if the issue persists, then we can use a website down
checker to check if the website is not down. in case the site is not down then
we can use the windows web diagnostic or ask a technician in case the problem is
not solved. It is also possible that the link has changed, so we can type the
keyword in a search engine and click on the proposed links offered by the search
engine

What according to you is difference between Bluetooth
and Wifi?

According to me, the main difference between
Bluetooth and Wifi is that the Bluethooth is used to connect different devices
in a small area while WIFI is a support of connectivity used to get high speed
internet

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

- Good
customer service is a service wher customer gets the service that he was
expecting.

- Good Customer service is the normal service requested by the customer

- Great Customer service is when we propose an extra service that can be highly
needed by the customer to make him more happy

- It is also a service that you can offer to the client to increase the fidelity
of the clients of a company

What according to you makes you a
good candidate for customer service or technical support job?

allow me to abswer this question based on my current
experience:

According to me a good candidate for customer service or technical support job
is this candidate who knows the exact need of the client before serving the
client.

A good candidate for customer service is someone very patient who can feel what
exactly the client feels to

iT is someone who knows very well the products and the services offered by the
company

On a scale of 1 - 5 please rate your fluency in spoken
English

4