Subject: French Language Test - Tekweme Nick
From: Tekweme Nick <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jul 2020 09:38:37 -0400

Foreign Language
Screening Test

Name

Tekweme
Nick    /  (122017) 9315614596    / [email-masked]

Whats your first language

French

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

first as a phone order
executive of the company i will show my deepest concern for the inconvenience to
make sure we do not lose the customer and prevent getting bad review to the
company by ensuring him that in few minute the delivery will be done and give
him couple of reasonable reasons that caused the delay of the order which will
calm him down so i can focus on fixing the address mistake, deliver as soon as i
can and make sure this never happens again.

and as in every business the customer is the chef it is always important to let
customers believe that the process of being served in any type of work which
include delivery, inconvenience and delay can sometimes happen but not regularly
because it the customer service duty to provide a good service not the opposite
and to make sure that customers always feel prioritize and trusted .

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name
is Nick tekweme, and I am currently a freelance , previously working in language
field specifically in translation, interpretation and teaching at webberz
institute and beno support . I am part timely  pursuing a online course in
Asian languages and dialects to complete my language qualifications.

My hobbies are very dynamic because over the years i have changed a lot, In the
past, I tried a number of hobbies, but I just couldn’t stick with them for too
long, probably because of the age factor. But, at this point in my life, I must
say that I have found a hobby which I could probably enjoy for the rest of my
life without ever getting bored.

The hobby is called “internet surfing and reading books online . I also think
that more and more people should consider surfing the internet and reading books
as their hobbies because there are just so many interesting things to learn from
the world wide web that it is almost impossible to get a better view of the
world in which we live without surfing the internet and reading books

My goal is to become a language expert , primarily being able to communicate
without boundaries. I was born and raised in the southern africa congo where
there are various languages and dialects. I want to work in a very big
organization where i can exercise my multilingual knowledge.

In
YOUR LANGUAGE: What according to you is the difference between good and great
customer service?

a Good customer service just offer the service to
the customer's expectation which is they came to you for a particular product or
service and got what they were looking for.

a Great customer service exceed the call of duty which is going above and beyond
customer's expectation .

Please answer this question in YOUR
LANGUAGE: In 5 sentences please explain what makes you the right candidate for
customer service job.

it is a field which i have always been
interested in because, the fact of assisting those people who buy or use the
product and service that is supposed to serve the people ,it is the greatest joy
ever for me because for me there is nothing better serving others positively, i
have always considered it as a blessing.

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

i would say Congo my homeland,
is a very beautiful country as it has so many beautiful places to visit. Of
course, I have already travelled to some of those beautiful places before. But
today, I would like to talk about a place where I would like to travel to in the
near future.

The name of this place is GOMA. Located on the east side of my country known as
"goma" River (one of the major rivers of Goma) valley, this hilly city is
situated in the eastern part congo and is also one of the best holiday
destinations of my country. Laid between towering hills, called the
“Kilmadjaro” and Kivu to the north, GOma city more underground mineral
resources like cobalt, diamond , iron-ore, copper,...

Besides, it is one of the richest underground resources place in africa .

Anyway, I like to visit this place, primarily because of stunning natural
beauty, including its gushing waterfalls, mountains and greenery. I also want to
see the beautiful gorilla  garden because it is one of our major touristic
place, which helps us earn a very substantial amount of foreign currency.
Finally, I want to travel to this place, because it has one of the best weather
systems in my country, and I also want to be able to enjoy it for some
times.