Subject: Re: LSM Joining Case Test - Om Kumar
From: Om Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jul 2020 09:08:12 -0400

LSM Joining Case
Test

Name

Om
Kumar

E-mail

[email-masked]

Phone
Number

(110046) 8533044877

Which blurb would
you select?

Blurb 3

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

the third one! because its shows the a
politeness with customer and could be be able to understand the problem of the
customer, if we want to understand the actual problem faced by the customer, so
we have to set in the customer shoes.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

1- we need to focus firstly the customer
delights, like CRM/IVR etc so that customer dont need to wait for a customer and
can be able to solve his problem easily.

2- customer always want satisfaction that means if any customer calls you, so
always try to solve their problem instantly.

3- solve queries before the time, like- when you need to give a TAT to customer
for solving their query, do it before TAT.

4- Customer wants attention i.e, Listen to the customer carefully.

5- Customer satisfaction process

A-Listen to the customer B-Try to understand the actual problem C- Use rebuttals
D- End with a Greet

6- Always try to save the time of the customer because noone wants to talk more
than 2-3 mint with a customer care officer.

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