Subject: Re: LSM Joining Case Test - Ritu Tripathi
From: Ritu Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jul 2020 07:20:23 -0400

| | LSM Joining Case Test

Name | Ritu Tripathi
E-mail | [email-masked]
Phone Number | (0000) 8920620593
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Correct Answer:- Blurb 1
Reasons for correctness:-
1) Appropriate answer to the customer query
2) Sense of guarantee was created in the opening, where associate informed that the knowledge being imparted to the customer is correct as he is delivering that info. after checking it from the system......trust building was there in the opening
Associate showed happiness on checking positivity for seller confirmation
3) double checked the address (mandatory detail)
4) safety and security was visible as the order can be tracked by the customer
5) associate created sense of support to the buyer that he is with him
6) After providing all details following soft skills parameters, closing was done with the brand name
7) Associate even closed email by taking indirect confirmation from the buyer that - 'hope he got the answer to his query' , that makes closing of email perfect

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service:- Customer Satisfaction is their priority

Great Customer Service:- Customer Satisfaction along with being loyal with the customers are their priorities

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