Subject: Tech Support Candidate - Bissonauth Bhushan
From: Bissonauth Bhushan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jul 2020 07:05:42 -0400

| | Tech Support Test

Name | Bissonauth Bhushan
E-mail | [email-masked]
Phone Number | (91) 9900720289
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Lilui Creative Studio | Communications Strategist & Writer | January 2020 | 85k
Previous Employer 2 | Origami Ads | Social Media Coordinator & Blogger | February 2016 | 60K

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check if other sites are loading.
I will google search it to see if I can get a link that opens it.
I will use another device to see if it opens there.
I'll use a different connection to see if it loads.
If all these fail and I'm desperate, I'll use VPN to see if it works.
If this also fails, and I just need a previously published info, I'll google search the topic and access the cached version for my reference.

What according to you is difference between Bluetooth and Wifi?

Wifi can support higher volume of data transfer per unit time than bluetooth.
Wifi can span over longer distances than bluetooth, supporting simultaneous connections at once.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you're getting the issue resolved within a reasonable time frame. Exceptional customer service is when the customer service agent fully understands where you're coming from, does his/her best to resolve the issue on the spot, and does so willingly, with a smile, happy to be of service, without expectations.
What according to you makes you a good candidate for customer service or technical support job? | Well I can embody the exceptional customer service agent 😉
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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