Subject: Re: LSM Joining Case Test - Rajat Arora
From: Rajat Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jul 2020 10:25:00 -0400

| | LSM Joining Case Test

Name | Rajat Arora
E-mail | [email-masked]
Phone Number | (91) 9654236296
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 is the most appropriate solution as the customer wants his ticket for the Lady Gaga's show which is scheduled within a week, however the customer is travelling in two days for the same event.
Representative gave the correct alternative to purchase the tickets online and download them instantly.
Another option given to the customer was to share his hotel's address where the tickets can be delivered.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means meeting the expectations of the customer. Great customer service means exceeding the expectations of the customer.
If you add personal touch in your conversation you will deliver Great Customer Experience

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