Subject: Fwd: Tech Support Candidate - Pierrette Nzabi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Jul 2020 02:03:57 -0700 (MST)

Hi Ma'am, 

Please check the technical test of the French agent. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Jul, 2020, at 13:39, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Pierrette Nzabi 
E-mail 	[email-masked] 
Phone Number 	(91) 9599601857 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	faridabad 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	T&t noida 	Sales agent &customer service 	2018 	50000 
Previous Employer 1 	Tlc 	Customer service 	2017 	42000 
Previous Employer 2 	Exevo 	Market research 	2014 	35000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	As a computer user if I'm getting error while opening a website I will first refresh the page and check the network and if still not working I will change the browser maybe the previous browser was not working after that it's will work or I can just restart the computer and start again 
What according to you is difference between Bluetooth and Wifi? 	The bluetooth it's help to pair or to connect devices without wire because it's wireless 
Wifi is providing acces to internet it's providing high speed internet connection without wire or wireless 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service is not bad but not enough I mean for me I can say the difference is in the level of satisfaction of the customer. (0-10) 
Wirh good customer service the customer can be satisfied but not enough to come back to your services I mean the customer can come back or not because the satisfaction is not complete 
When we talk about a great customer service it's assure you that 100% the customer will come back to your services and can ask more on what you're providing because he's satisfied completely 
What according to you makes you a good candidate for customer service or technical support job? 	According to me , I know how to understand the customer while listening to him I know what to answer and how to help him because I put in my mind that the problem he is facing I can also face the same issue and with my years of experience I had seen thousands cases who help me but above all that each customer is particular and special so listening the customer is the best way to help him 
On a scale of 1 - 5 please rate your fluency in spoken English 	5